Can somebody explain to whoever is responsible for training London Underground ticket barrier staff at Paddington that you should never, even answer a question about why a ticket is allegedly not valid with the insulting “What part of ‘It’s not valid’ do you not understand?”.
Especially when the correct answer is “Because Northern Trains failed to print a ‘+’ next to ‘via London’ despite the customer having paid the correct fare”.
I have never encountered such a rude, insulting and offensive attitude from the platform staff of any privatised rail companies. Perhaps it’s because LUL is an old-fashioned nationalised industry that a (hopefully) small minority of staff feel they can get away treating paying customers in such an offensive manner. It’s almost enough to make one believe in privatisation.
I take offense at being treated like some combination of criminal and idiot when I haven’t personally done anything wrong. I find that far worse than the inconvenience of having to queue up just to have the National Rail ticket clerk confirm that I had indeed paid the correct fare and rubber stamp my ticket as valid on the Underground. Even though the latter caused me to miss my connection out of Euston, and add no less than 90 minutes to my journey.